Privacy Policy

1. Information We Collect

We collect information necessary to provide you with the best NCLEX preparation experience:

• Personal Identification Information: Name, email address, and nursing program details (optional) when you register for an account.
• Authentication Data: We may collect data associated with third-party sign-ins (e.g., Google OAuth) to verify your identity.
• Usage & Performance Data: We track your test scores, question history, time spent on questions, and study patterns to power our Readiness Predictor Algorithm.
• Payment Information: Processed securely by our payment gateway, Paystack. We do not store your full credit card details on our servers.

2. How We Use Your Information

Your data is used strictly to enhance your experience and provide our core services:

• To personalize your study planner and recommend specific question categories.
• To process your subscription payments and prevent fraudulent transactions.
• To enforce our Terms of Service (e.g., preventing account sharing via IP monitoring).
• To send you important account updates, receipts, and study reminders.

3. Data Sharing and Disclosure

We will never sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, email delivery, payment processing).
• Legal Compliance: If required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of Essedex Solutions, our users, or others.

4. Data Security

We implement industry-standard security measures, including SSL encryption and secure database architecture, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Data Retention & Your Rights

We retain your information for as long as your account is active or as needed to provide you with our services. If you choose to delete your account:

• Immediate Suspension: Your access to the platform and all services will be revoked immediately upon your deletion request.
• GDPR Compliance: In accordance with our data retention policy and legal requirements (GDPR), we will retain your personal information for a period of one (1) year from the date of the deletion request. During this time, your data remains secure and is not used for any active platform operations.
• Permanent Removal: After the 1-year retention period, your data will be permanently and irrecoverably purged from our systems.

You have the right to access, correct, or request an export of your data at any time before deletion.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@essedex.study.